Customer support
1 About Karen's 4 Kids
1.1 Why should I buy my child shoes from Karen's?

We are the last of a full service shoe store which still measures children’s feet and takes the time to fit them properly. Children take thousands of steps a day, so the shoe must be comfortable and well fitted for that kind of abuse and wear.

1.2 Why shouldn't I just fit them at a discount store?

It’s been proven that the quality of those shoes are hard, stiff and uncomfortable. In addition, the child often wears through them within a month, whereas our shoes will normally last longer, usually through to the end of the season.

1.3 Are all of your staff trained to fit shoes?

Yes, however, we continue to have a double check system where one of the owners confirms the fit of every shoe before it is sold.

1.4 When do you run sales and promotions?

Follow us on Facebook and Instagram and subscribe to our newsletter for our latest updates on promotions and sales.  In addition, we have our 50 year old SHOE CLUB where you receive a credit based on the average price of your previous 12 full-price purchases.

We have a mobile app which will notify you of any promotions and news regarding the store. 

2 Shipping, Payment & Return Policies
2.1 What shipping options do you offer?

We are currently only offering FREE curbside and in-store pickup at our Ottawa Street location.

Karens 4 Kids
1647 Ottawa St. Windsor
Ontario N8Y 1R2

We are working hard to get shipping up and running so we can further serve our customers. Please check back frequently or follow us on social media for the latest updates!

2.2 What payment options do you accept?

Karen's 4 Kids accepts payment from VISA, MASTERCARD, and AMERICAN EXPRESS.

All orders will be charged in CANADIAN DOLLARS.
Please note that pricing for the same item may vary depending on the particular size.

2.3 What if I want to return an item?

Returns will be accepted up to 30 days from original pickup date (included in your order confirmation email). Returned merchandise must be in brand new, unworn condition. Merchandise must be in original packaging.

All clearance items (marked as Last Pair, or clearance) are non-refundable. These items can be exchanged for another item or for a store-credit which never expires. 

If you wish to proceed with a return, please email the following information to [email protected]

Name 

Address 

Telephone Number 

Date of Purchase 

Order Number (from original invoice) 

Product Name & Code (from original invoice) 

Reason for Return or Exchange 

Any additional information you wish to provide. 

You will be contacted and instructed to return brand new, unworn merchandise in its original packaging for refund to: 

Karens 4 Kids
1647 Ottawa St. Windsor
Ontario N8Y 1R2

2.4 When will I receive my refund?

Once your return is received and inspected you will receive an email to notify you that we have processed your refund. Refunds will be processed to your original method of payment. Please allow 7-10 business days for the refund to appear on your statement. Refund will be for the full amount of the product

All clearance items (marked as Last Pair, or clearance) are non-refundable. These items can be exchanged for another item or for a store-credit which never expires. 

For items returned after 30 days, a credit will be issued via email to be used online at https://www.karens4kids.com.

3 About Baby & Children's shoes
3.1 What age do babies get their first walking boots?

The average age is 8-12 months, when the baby is pulling themselves up and walking around furniture.

3.2 What's so important about first walking boots?

They provide balance and confidence when a baby is taking their first steps. They also act as protection against stubbing their toe or hitting a table leg. The bottom of a baby’s foot is very flexible and rounded, so the shoe provides a sturdy base to stand on.

3.3 How will we know when our baby needs new shoes?

We will send you out a reminder card in 3 months to come back and check the fit. Just remember that 3-4 months is the average time for them to outgrow their shoes. Another physical way to know is if the shoe is difficult to put on or the baby is tripping more often, then the shoe is probably getting too small.

3.4 How long will a shoe last in terms of growth?

On average, you can expect a quality shoe for a child up to 2 years old to last about 3-4 months. A shoe on a child over 2 years old will last about 4-5 months.

3.5 Any suggestions for my child during sandal season?

Children, especially toddlers, should wear socks for the first few times wearing a new pair of sandals. This will soften the sandals up before wearing them barefoot in order to avoid blisters.